Agile Insights Blog

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Being Customer-Centric Isn’t the Complete Answer

By Vennli on Aug 24, 2022 8:19:02 AM

You can’t throw a proverbial rock at marketing and strategy publications these days without hitting an article about customer-centricity. And for good reason. In today's marketplace, the customer is firmly in the driver's seat - switching brands and services at a rate like never before - and companies that put their customers at the center of their business are seeing an increase in customer satisfaction, loyalty, and overall lifetime value. Forbes recently reported that 64% of companies with a customer-focused CEO are more profitable than their competitors.

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