Businesses tend to perceive market research as a “one and done” part of the process in the early stages of a project, campaign launch or overall business rebrand - limited to an output of data that will be used to inform development and sales teams of who their target audience is and what messages they want to hear. While this information is clearly important, the methods used in early market research can also be utilized by sales teams to increase renewals and upsells on an ongoing basis from existing clients. With the support of internal research teams or supplier-side consultants, sales teams can employ research techniques that will not only provide the insights necessary to increase overall revenue, but also improve the relationship between the company and their clients or customers.
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Leading salespeople understand the importance of building and maintaining excellent customer relationships–but how do you keep the sale when your manufacturing procurement contact has retired or moved onto another company? To keep your customer, you will need to pay close attention to who they are, then tailor your communication style or your messages to cultivate the new customer relationship. Here are a few tactics that will help you keep the sale.
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By considering our customers’ unique sales journey and buying styles, we can tailor our messages and sales approach, and increase our sales effectiveness.
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It is no secret that recently the manufacturing industry has been changing. The natural rise of technology and evolution of the economy has resulted in a shift in the manufacturing industry: foreign trade is at historically low levels and changing governments have caused concern to the future of the manufacturing industry.
April presented the largest rise in manufacturing production since 2014, and the Wall Street Journal recently published an article about this solid increase in output in manufacturing.