Ask these 10 questions to maintain a focus on the customer

Whether it’s Jeff Bezos (Amazon), Sam Walton (Walmart) or any other founder who managed to build a multi-billion dollar operation, the question will inevitably come up: “What was the secret?” While these entrepreneurs may mention timing, innovation and hard work as the reasons behind their success, they all emphasized the importance of focusing on the customer first..

Read More →

Why brand trust needs to guide your content marketing strategy

Brand trust is not a new concept. Organizations, from local businesses to Fortune 500 corporations, have long been attuned to the need to carefully build and manage a brand that earns their customers’ trust.

Read More →

Win over more customers by building brand trust

Before your company can persuade a new customer to purchase its products or services, it has a significant hurdle to cross--convincing your target audiences that your business stands behind its promises and values. A company’s need to prioritize brand trust looks different than it did several years ago now that we are in the world of easy information via websites, social media, and online...

Read More →

How to build a content strategy that covers all stages of the buyer journey

More than likely, the buyer you were targeting last year already has evolved. Buyer behavior continues to change, largely as a result of technology, research habits, stakeholder profiles and information overload.

Read More →

7 essential steps to launching a new brand

When you observe the trajectory of successful organizations, whether Microsoft, Apple or newer upstarts like the Dollar Shave Club and Warby Parker, it’s clear that innovation sets them apart from the competition.

Read More →
1 2 3

Understanding customer choice translates to bottom-line growth.Read. Learn. Grow.

Join our newsletter to receive updates about using customer insights to build an amazing brand.Receive regular updates on content and tools related to business strategy.