Account Manager

 

 

Overview

Vennli is looking for a talented and experienced Account Manager ready to join a fast paced, highly entrepreneurial, technology-enabled services company. 

Vennli can offer:
  • A positive, open, and highly innovative environment and team
  • Competitive base pay
  • Full benefits
  • Entrepreneurial spirit with unlimited opportunity to grow
  • Opportunity to work with leading brands on exciting and impactful projects
Candidates should identify with the following:
  • You are a high velocity superstar
  • You want to work in a super-fast paced environment where the solutions aren’t already predefined
  • You relate to and connect well with marketers
  • You are amazingly entrepreneurial
  • You walk through walls
  • You want to help build a successful company
  • You have visions of being a thought leader in your space
  • You live in the Milwaukee, South Bend, Chicago, Indianapolis, NYC area

Job Description

An Account Manager will be expected to:
  • Manage and grow a book of business by exceeding monthly, quarterly, and annual bookings targets.
  • Own the client experience for newly signed and existing clients by delivering a positive customer experience and managing client expectations and communications.
  • Drive successful business outcomes for clients by eagerly supporting the insights team to deliver actionable content marketing recommendations and solutions based on Vennli’s research insights. Enabling others success is critical to effectively managing and growing the book of business. 
  • Ensuring we deliver client solutions on time. Will closely collaborate with the Vennli insights team to ensure deadlines are met.
  • Collaborate with the VP, Customer Experience to implement and execute best practices to ensure all clients have a positive client experience.

Key Outcomes

Overall outcome:
  • At the end of the day, growth in account retention and the value of your overall book of business will demonstrate success.
Successful Client Relationship Management  should be an extension of you as a person:
  • It is natural for you to want to maintain weekly or bi-weekly contact with clients, serving as their advocate as well as their primary point of contact for any issues that impact success.
  • You are a strategic thinker and planner. You successfully assess & mitigate risk of contract renewals by developing retention plans and intervention strategies for your clients.
  • You should be energized about driving account-based lead generation to create account growth & cross-selling opportunities.
  • You should be eager to regularly collect reports on customer satisfaction.
  • You believe it is imperative to keep thorough engagement notes in Vennli’s CRM system.
  • You are excited to create and deliver statements of work (SOW) to define Vennli projects that ensure both Vennli and the client is set up for success.
Effective Project Execution should be a key driver in your process to grow your book of business:
  • You were born to project manage. On-time delivery is one of your biggest priorities.  Meeting and exceeding client expectations is foundational to your philosophy in managing accounts.  All of these together is your recipe for growing your book of business.
  • You believe success starts with the end in mind. To ensure customer expectations and requirements are met, you know how to effectively scope projects with the client and your team to ensure Vennli will effectively execute on the defined scope of work and delight our clients.

Capabilities 

The ideal candidate will have previous experience as an account manager and has a proven track record for growing a book of business.

  • BA/BS degree required, MS or MBA strongly preferred
  • 5+ years of experience in Account Management having a track record of growing a book of business
  • Proven ability to build relationships with, present to, and brainstorm with C-level executive
  • An eagerness to make marketers successful
  • Self-motivated and highly disciplined
  • Dedication to ethics, integrity, and relationship effectiveness
  • Project management experience with strong organizational & time management skills
  • Excellent written and verbal communication skills
  • Professional phone facilitation skills & executive presence, with excellence in listening and engaging
  • Strong customer service attitude
  • Proven experience managing multiple projects with competing priorities
  • Demonstrate an ability to handle objections in a positive successful manner
  • Experience with customer relationship management (CRM) databases such as Salesforce.com and HubSpot
  • Skilled at working effectively with cross functional teams

APPLY FOR THIS JOB