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Healthcare
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CASE STUDY
Lakeland Community Hospital
Lakeland Community Hospital ER learned that patients believed the competing ER in the community offered a superior patient experience and patient care leading Lakeland to take immediate action to increase patient volume.
Lakeland used these insights to neutralize their competitor’s advantages by implementing a guaranteed wait time, improving their patient care delivery model and renovating the ER patient rooms. These steps reversed losses and immediately increased patient volumes by 7% in the first half of the year.
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